Frequently Asked Questions

Leafbuyer is a marketing and customer engagement platform built for cannabis dispensaries. It gives retailers the tools to connect with customers through SMS, MMS, email, and push notifications, run loyalty reward programs, and make data-driven decisions — all from a single dashboard. Whether you're a single-door independent or a growing multi-location operator, Leafbuyer is designed to boost retention, increase visit frequency, and help you build a loyal customer base in a compliant, regulated environment.

Leafbuyer supports omnichannel messaging so you can reach customers wherever they are: SMS/MMS — targeted text and multimedia campaigns; Email — campaigns with images, video, and actionable links; Push notifications — delivered through a branded native app, bypassing carrier filtering; Browser notifications — reach customers even without the app. All channels are managed from one platform.

Compliance is built into the core of the platform — not bolted on as an afterthought. Leafbuyer's messaging tools are designed to navigate stringent texting regulations, age-gating requirements, state-specific opt-in rules, and carrier restrictions that apply to cannabis businesses. You can confidently grow your subscriber list and send campaigns knowing the system is working within regulatory boundaries.

Yes. Leafbuyer integrates with major cannabis POS systems so your loyalty data, customer profiles, and purchase history stay in sync — no manual exports required. Integrations include Flowhub, Treez, Dutchie, Cova, and others. The integration enables real-time loyalty point award and redemption at checkout, live promo visibility for your staff, and marketing triggers based on actual purchase behavior.

Leafbuyer includes a built-in analytics dashboard with real-time visibility into: campaign performance and ROI for SMS, email, and push; customer behavior, visit frequency, and spending patterns; loyalty program engagement and redemption rates; revenue attributed to specific campaigns and automations. These insights help you optimize future campaigns and make smarter decisions.

Yes — the platform is designed to scale with you. Whether you're a single-location independent or a growing multi-state operator, Leafbuyer's modular tools let you start with what you need and expand as your business grows. No hidden fees, no upcharges for customer service, and no per-store pricing barriers.

Leafbuyer supports both points-per-dollar programs and tiered loyalty structures: Points-based — customers earn points for every dollar spent and redeem them for discounts or free products; Tiered programs — multiple membership levels based on visit frequency, total spend, or other KPIs; Referral rewards — incentivize word-of-mouth; Milestone rewards — automated gifts for birthdays, anniversaries, and big spend milestones.

Customers access their rewards through a branded digital wallet — a customizable web and mobile experience that shows their point balance, available offers, and your latest promotions. From the wallet, they can also place orders directly through your e-commerce integration. At checkout, your POS integration surfaces loyalty status and available rewards in real time.

Absolutely. Leafbuyer's automation tools let you set up campaigns that run in the background: win-back campaigns for customers who haven't visited in a while; birthday & anniversary messages that feel personal; welcome series for new loyalty members; top-spender recognition and exclusive rewards; abandoned cart recovery for online orders.

Leafbuyer gives you several tools to accelerate enrollment: single-screen POS signup with built-in data verification; referral program mechanics that reward existing members for bringing friends; SMS/MMS and push campaigns to remind opted-in customers about their points; and a Message Center so customers never miss a promotion.

Leafbuyer's CRM unifies customer data across POS, e-commerce, and messaging channels into a single customer view. For each customer you can see: purchase history, visit frequency and recency, average order value, lifetime spend, product preferences, category affinities, and campaign engagement history — supporting more meaningful segmentation and targeting.

Yes. Leafbuyer supports advanced segmentation based on spending habits, average order value, visit frequency, last visit date, product preferences, loyalty tier, point balance, geographic location, preferred store, and campaign engagement (opens, clicks, redemptions).

Yes. Leafbuyer uses AI-powered personalization, including algorithmically recommended products that can be embedded dynamically in SMS and email templates so customers receive messages featuring products relevant to their purchase history and preferences.

Leafbuyer treats customer data with high standards of security and privacy. The platform is built for regulated industries where data governance is essential. Contact information, purchase history, and loyalty activity is used to power your marketing programs while supporting compliance with state-specific data regulations.

Getting started is straightforward. Request a demo and our onboarding team will help you connect POS systems, import customer data, set up loyalty structures and reward tiers, launch initial campaigns, and configure automation workflows. Most dispensaries are up and running with a first campaign live within days.